Refund policy

🔁 Return & Refund Policy for Electronic Goods

30-Day Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

✅ Return Eligibility

To qualify for a return:

  • Item must be unused and in the same condition you received it
  • All original packaging, accessories, and documentation must be included
  • Item must not be damaged, modified, or tampered with
  • You must provide a valid receipt or proof of purchase

We do not accept returns for items showing signs of installation, flashing, or physical damage.

📨 How to Start a Return

Email us at Support@MakerNova.io to begin your return. If approved, we’ll send you a return shipping label and instructions on where to send your package.

🚚 Return shipping: We provide a prepaid return shipping label for approved returns. Return shipping is the customer’s responsibility, and the label cost is deducted from your refund.

⚠️ Please note: Returns sent without prior authorization will not be accepted.


📦 Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, contact us within 30 days of delivery with photos and your order number. We’ll make it right. Requests made after 30 days cannot be accepted.

🚫 Non-Returnable Items

We cannot accept returns on:

  • Custom-configured or modified electronics
  • Opened or used batteries, power components, or connectors
  • Gift cards or items marked as final sale
  • Any item showing signs of installation or wear

🔄 Exchanges

The fastest way to get what you need is to return your item (if eligible) and place a new order separately.

 

🇪🇺 EU Customers: 14-Day Right of Withdrawal

If your order ships to the EU, you may withdraw from your purchase within 14 days of receiving your last item, no reason needed.

📩 How to cancel: Email Support@MakerNova.io or manage it via your account: https://shopify.com/64344752212/account

📦 Return window: Once you notify us, send the item back within 14 days. Items must be unused, in original packaging, with proof of purchase.

🚚 Return shipping: Customer pays return shipping.

💳 Refunds: We refund within 14 days of receiving your return, including your original standard shipping cost. Refunds go to your original payment method; banks may add processing time.

🚫 Exemptions: Custom-personalized nodes (e.g., specific firmware configuration or build requested by the customer) are excluded once that work has been completed at your request.